An Industrial Visit to Taj West End for Experiential Learning
Knowledge of the industrial environment is crucial for students to become successful professionals. The industrial environment has undergone a rapid transformation as a result of the increased frequency of innovation, which has accelerated the pace at which it is being updated and improved. Academic institutions like JAIN (Deemed-to-be University) emphasise experiential learning through industrial tours, workshops, and seminars in response to this transition in various industries. The School of Commerce of JAIN (Deemed-to-be University) recently took some of its Bachelor of Management Studies students pursuing Tourism and Hospitality Management to Taj West End Hotel, Bengaluru. The visit took place with nine students who were accompanied by Dr. G Saravana Kumar, Professor - BMS - THM at the School of Commerce, on the 10th of November 2022. The visit intended to make students familiar with the operations of different departments in a five-star hotel.
When the students arrived at the hotel, Mr. Rajasvi Madan, L&D Manager of Taj West End, greeted them and gave them a general overview of the establishment. He revealed that the 20-acre property had 117 rooms, a garden, and exotic trees. He said that the colonial-style building is still maintained as it is without any alteration in the structure. He then went on to show students the ballrooms, Machaan (coffee shop), Masala Café (Indian-style restaurant), Blue Ginger (Vietnamese-style restaurant), open lawn party areas, swimming pools, and prestigious TATA Suite. The students even witnessed the grand history of the hotel through old pictures of the Taj West on the Wall of Heritage. He told 450 staff members are working in the hotel, which is quite high as the property is spread-out and every room service order is carried by hand because no trolley can be used on the ground as it is uneven.
He told the kids that discipline and grooming are two crucial components of this field and that if they are focused and diligent, they may succeed and gain a lot of respect in the field. He expressed his best wishes for the students' future endeavours. In addition to being a great learning opportunity, the visit to the hotel gave students a chance to know the demands of the industry.
E-Ware - Recycling for a Better Tomorrow, an Initiative of JAIN (Deemed-to-be University) and TATA Croma
The student society, ANTARAL - Pause & Be The Change, in association with Tata Croma, organised the event E- Ware to address the issue of electronic waste and its disposal. The event aimed at educating college students about the harmful effects of improper management of e-waste, which causes dozens of health hazards. The two-day event took place on the 13th and 14th of October 2022 and was conducted on the college premises.
Students and teachers were asked to come forward and discard their e-waste into an electronic waste box set up by our partners, TATA Croma. A sapling was planted in the name of every person who contributed to the cause. Even though the focus of the event was on the collection of electronic waste, the event also highlighted the lack of infrastructure available in the country for the processing of these wastes or even recycling them. It was highlighted during the event that it is the need for the hour to come up with and set up various ways and methods to dispose of various types of e-waste. E-waste collection, recycling, and treatment facilities and management of it should be implemented to ensure that people perform their responsibility to adopt sustainable measures to preserve the environment.
Antaral, in collaboration with TATA Croma, tried its best to raise awareness among the youth to find a solution for this major global problem.
An Insightful Guest Lecture on Hotel Accommodation Operations
Having a streamlined operation process is one of the most vital elements of running a successful business; and the service industry, especially hotels, is no exception to it. Recognising the importance of the same, JAIN (Deemed-to-be University) – School of Commerce, organised a guest lecture on Hotel Accommodation Operations. The session was delivered on 13th October 2022 for students of BMS-THM. It was a collaborative teaching activity to make students aware of contemporary practices in the industry.
The keynote speaker for the event was Mr. Neil Arthur Blazey, who is currently heading the Sales and Marketing of Le Roma Gardenia Resorts in Bengaluru. He is also the MD of Blaze Hospitality. Mr Neil offered a PowerPoint (PPT) presentation on the front office operations. He explained the guest cycle to the audience and said that the first impression is crucial. He also said that a front office is important as its primary function involves handling complaints, and thus it should have smart and efficient individuals. He briefed students on housekeeping operations and their importance during the Covid-19 period especially sanitising all public areas and protecting the guest and staff. Cleaning of guest rooms, and public areas, and maintaining the interiors was explained well. He also explained the importance of internships in hotels and the qualities required for getting into the hotel industry.
The insightful session enabled students to learn about the procedures followed during the guest cycle, housekeeping practices, and the importance of cleanliness and internship.